This 60-minute interagency briefing provides best practices of using Intelligent Automation (IA) augmented by Artificial Intelligence (AI) to optimize data usage within ERP systems while complying with federal agencies’ security protocols.

This approach has helped agencies save labor hours on mundane repeated tasks. RPA (Robotic Process Automation) is a business process automation technology that automates manual tasks that are largely rules based, structured, and repetitive using software robots, also known as bots. RPA tools map a process for a robot to follow which allows the bot to operate in place of a human. RPA enables federal employees to spend less time on routine tasks and focus on high value, more challenging, agency mission based tasks on hand.

IA is operationalization of RPA technologies which empowers non-IT professionals and process owners with the tools to automate a significant share of their ERP system workload tasks. By adopting AI-driven ERP software solutions, government can achieve greater efficiency, reduce costs, and enhance its agility to serve its constituents in a technologically driven world. The use of AI models based on the collected ERP data allows for self-optimization of the automated ERP system tasks.

GSA provides insight on how RPA allows for:

- Better Customer Experience

- Minimal Error Rates

- Better Management Capabilities

- Transactional to Analytical Culture

- Task Efficiency

Recommended attending personnel:

Recommended attending personnel for this briefing include Contracting Officers, Program Officers, Customer Experience Managers, Modernization Advocates and Managers, CIO and Information Technology Personnel.

Agency Panelist Participation

Agency participation is encouraged for this briefing. If you or one of your colleagues would like to be a contributor or panelist in this discussion, please contact support@govbrief.us or call 888-818-8726 to coordinate your participation. GovBrief provides free access to all government presenters and will distribute all accompanying documentation at no charge.

Important: This briefing uses a Zoom-based communication connection via your network. This briefing will be accessible via phone if you are unable to connect online and recorded versions will be distributed with closed-caption for the hearing impaired. Instructions for login will be provided upon registration.

Agenda

11:00 AM - Topical Overview

- What is Robotic Process Automation (RPA)?

- Meeting Presidential Directive M-19-21

- GSA RPA guidance

- Best Practices for Implementing RPA

11:05 AM - Welcome & Introductions

11:10 AM - Deep Dive into Intelligent Automation

- Why should you care about Intelligent Automation (RPA)?

- Savings for Government

- Enhancing Citizen Experience

- Minimizing Errors

- Improving Management Capabilities

- Moving to an Analytical Culture

11:30 AM - RPA Maturity Model

- Discussing RPA maturity model

- Going from Level 0 - Level 4

11:40 AM - Use Cases & Best Practices

- GSA guidance

- M-19-21 Readiness

11:50 AM - Questions & Answers

11:55 AM - Closing Remarks